Terms of Service
Terms of Service
These Terms of Service ("Terms") constitute a legally binding agreement made between you ("you") and CleanVinUSA ("Company," "we," "us," or "our"), concerning your access to and use of the https://www.clean-vin.com website and our related services.
By accessing or using our Site and Services, you acknowledge that you have read, understood, and agree to be bound by all of these Terms. If you do not agree with all of these terms, you are expressly prohibited from using the site and must discontinue use immediately.
1. Agreement to Terms
Welcome to clean-vin.com. These Terms of Service ("Terms") constitute a legally binding agreement made between you ("you") and CleanVinUSA ("Company," "we," "us," or "our"), concerning your access to and use of the https://www.clean-vin.com website and our related services (collectively, the "Site" and "Services").
By accessing or using our Site and Services, you acknowledge that you have read, understood, and agree to be bound by all of these Terms. If you do not agree with all of these terms, you are expressly prohibited from using the site and must discontinue use immediately.
Important Notice
We reserve the right to make changes to these Terms at any time. We will alert you about any changes by updating the "Last Updated" date of these Terms.
2. Our Services
We provide users with access to vehicle auction history reports sourced from publicly available data. We also offer paid digital services to facilitate the removal of vehicle history, photos, and VIN data from various third-party public websites ("VIN Removal Service"). All data is provided for informational purposes only.
3. Payments, Fulfillment, and Refunds
Payment
You can pay for our Services online using a Visa or MasterCard bank card. By providing a payment method, you represent that you are authorized to use it. You will be redirected to our secure third-party payment processor to confirm and complete your payment.
Secure Payment Processing
All payments are processed through secure, encrypted channels using industry-standard security measures to protect your financial information.
Order Fulfillment
We fulfill all VIN Removal Service orders within 10 working days. Our team typically contacts customers within 1-2 business days to confirm the process has started. If you have not received a response within this timeframe, please contact us at [email protected].
Refund & Cancellation Policy
Due to the digital nature of our services and the immediate initiation of the removal process, we do not offer refunds on services that have been paid for and initiated. Once a service request is submitted and paid for, it cannot be canceled.
3.1. Service Fulfillment & Digital Product Policy
Digital Product Agreement
This policy outlines the terms regarding the fulfillment, delivery, and guarantees associated with the digital services provided by CleanVinUSA on the clean-vin.com website. Please read this policy carefully before making a purchase.
Digital Product Agreement
All products and services sold by CleanVinUSA are digital in nature and are delivered electronically. By completing a purchase, you acknowledge and agree to the immediate initiation of the service and confirm your understanding that, due to their intangible and irreversible nature, our digital services are non-returnable.
No Returns Policy
Therefore, we do not offer returns, exchanges, or refunds once a purchase has been made and the service has been initiated.
Website Removal Guarantee & Process
We guarantee that the vehicle's historical data and content will be removed from the specific public websites listed in your service order. This removal will be completed within the timeframe specified in the product description (typically 1-10 working days).
Our process begins immediately after payment confirmation to ensure timely service delivery. We will provide updates on the status of your removal request as necessary.
Search Engine Indexing Policy
Google Search
Our service includes actively requesting the de-indexing of the removed content from Google Search. While we ensure the content is removed from the source website, please be aware that Google's search results may take several additional days or weeks to reflect these changes. The timing of Google's cache and index updates is beyond our control.
Other Search Engines & Browsers
Our standard service guarantee applies exclusively to the specified websites and Google's search index. Removal from other search engines (such as Bing, DuckDuckGo, etc.) or specific browser histories is not included. Services for additional platforms may be available upon request. Please contact us for a custom quote.
Future Listings Disclaimer
Our VIN Removal Service is a one-time action that targets the vehicle's current public listings on the specified sites at the time of your order. We guarantee the removal of these existing records only.
Future Auction Listings
If the same vehicle is listed again in a new auction in the future, it may reappear on these public data websites. The removal of future listings is not covered by the original service and would require a new removal order.
Claims and Support
Your satisfaction is important to us. If you believe there is an issue with the service you received—for example, if content was not removed from a guaranteed website within the specified timeframe—please contact our support team immediately.
Support Contact
Contact for Issues: [email protected]
Please provide your order number, the vehicle's VIN, and a description of the issue. We will evaluate your claim and make every effort to resolve it promptly and fairly. Any exceptions or remedies are determined solely at the discretion of CleanVinUSA.
4. Intellectual Property Rights
The Site is our proprietary property. All source code, designs, text, photographs, and graphics on the Site, as well as our trademarks and logos (collectively, "Content"), are owned by or licensed to us and are protected by copyright and trademark laws. You are granted a limited license to access and use the Site for personal, non-commercial use only.
5. User Obligations and Prohibited Activities
By using the Site, you agree that you are at least 18 years old and will comply with all applicable laws. You agree not to:
- Systematically retrieve or scrape data from the Site to create a collection or database without our written permission.
- Use the Site for any illegal, fraudulent, or unauthorized purpose.
- Interfere with, disrupt, or create an undue burden on the Site or its security features.
- Disparage, tarnish, or otherwise harm our company or the Site.
- Use any information from the Site to harass or harm another person.
- Attempt to copy the Site's software or reverse engineer any of its parts.
Violation Consequences
Violation of these terms may result in the suspension or termination of your access to the Site and potential legal action.
6. Disclaimer of Warranties
THE SITE AND OUR SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SITE AND OUR SERVICES IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE'S CONTENT OR DATA SOURCED FROM THIRD PARTIES.
7. Limitations of Liability
IN NO EVENT WILL WE OR OUR DIRECTORS OR EMPLOYEES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT OR LOSS OF DATA, ARISING FROM YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US.
8. Indemnification
You agree to defend, indemnify, and hold us harmless from any loss, damage, liability, claim, or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the Site or your breach of these Terms of Service.
9. Governing Law
These Terms of Service and your use of the Site are governed by and construed in accordance with the laws of the State of Delaware, United States.
Legal Jurisdiction
Any disputes arising from these Terms will be resolved in accordance with Delaware state law and within Delaware courts.
10. Contact Us
To resolve a complaint or receive further information regarding the use of the Site, please contact us at: